https://www.klarapelcl.com/work daily 1.0 2023-09-18 https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1426655491794-YJE3LRE282V1HHRSBOFK/image-asset.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1425869478536-HSSTOJVQTROGN9J8M2TN/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1425869468696-PYX8CU4CMZ8A4YSYS0DJ/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1425869437838-TYGSWW6IFE9V52OBCWGV/article_0006_SeltronHome1.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1425870148721-IG7R3AMIYLFK6ZL2OJDK/image-asset.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1426654641983-Q0W9D59EXGLP4PVLEDHZ/clausius_flowchart.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1426652746996-43K6ZNP0NI7EI5OZNTIE/image-asset.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1426653670591-O8V0MIJTMPQOMXKWIAS3/image-asset.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1426653711675-9NUMX6SRPYMFY1Q3WNZ9/coachingwill_paperprototype.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562339046345-UTTIVST7S2E2046HHA2B/fieldvisit.jpg Work Field visits were a great way for product teams to meet agents, see the offices and learn about their day to day firsthand https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562130024118-QD1ZGB4HQD7PLFJK8PA2/UXR1.jpeg Work UX Research team at Emeryville Public Market https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562395211034-2AZEKTMU7J5AMOEEE2ZU/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562130770159-7I6EKVXXSXZTNO7TZ002/UXRImpact1.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562339610885-PC0HPACVUTS5XIQ2OJNG/image-asset.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286435858-WRIIB0EKBYJANMD16ZRF/UX+Research+%40+Zap1.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286443003-3DMGS5WO21P4WRYY4MHW/UX+Research+%40+Zap2.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286442951-I40MNOEJQKQ4F3ZA1BMN/UX+Research+%40+Zap3.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562398908489-BX58ENFFN55QN026W7DS/agentblueprint%25252718.jpg Work This was the first end to end agent experience blueprint that outlined all product offerings along the agent lifecycle created at a Realogy. Unfortunately, it had to be blurred it to avoid sharing proprietary information. https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286883155-QCHYYHUJN4YMKOYK64UU/teambuilding1.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287937870-8HS1VX3NUC9TUNWWJR1K/uxreunion.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562293854216-N9PWKT0VZJOO9JT3X0OX/yookstattoos.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287976739-JTXRH6LBHRMOQIJ3OFR7/uxrhalloween.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286863933-YJWAR0VWAYLWN3DMKWJ6/yooksie.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287516603-VNHR0XSMO0XQ7C6I7WAX/uxr1.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287954717-3DCTWGJAKLZAP5V4N0F1/uxrfarewell.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287351307-79PRPSGNDY8TQ0XGWB7V/uxrlol.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287987899-3DOIWU43DFQ9AI5MDQ2J/uxrfarewellcake.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562296329227-TCX7GR37KKQA3ZR5BV8L/UXR+Areas+of+focus.png Work Part of a document describing UX Research involvement at ZapLabs https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562291463343-VNIVGYVBLHJJHSIOMOF9/UXR-roadmap.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562191252287-LBOPTA9NDM25NB9WW64C/UXRimg.jpg Work - About UX Research at ZapLabs UX Research at ZapLabs: Past, Present and Future. This article was published on LinkedIn and ZapLabs blog in 2018. https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562169261670-MX1ETWCV76H1U2UEXQHS/image-asset.jpeg Work - Mobile Retail Apps and Sites: Designing a Better Experience for Shoppers 25 principles to build a frictionless mobile retail experience https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562174183286-Y83C4ZJ0ZE7SVMBOH8G4/GlglStudy2.jpg Work - 25 UX Design Principles for Building an Engaging Mobile App In a crowded market, how does a mobile app stand out? Great UX design. https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562398908489-BX58ENFFN55QN026W7DS/agentblueprint%25252718.jpg Work This was the first end to end agent experience blueprint that outlined all product offerings along the agent lifecycle created at a Realogy. Unfortunately, it had to be blurred it to avoid sharing proprietary information. https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286883155-QCHYYHUJN4YMKOYK64UU/teambuilding1.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287937870-8HS1VX3NUC9TUNWWJR1K/uxreunion.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562293854216-N9PWKT0VZJOO9JT3X0OX/yookstattoos.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287976739-JTXRH6LBHRMOQIJ3OFR7/uxrhalloween.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286863933-YJWAR0VWAYLWN3DMKWJ6/yooksie.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287516603-VNHR0XSMO0XQ7C6I7WAX/uxr1.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287954717-3DCTWGJAKLZAP5V4N0F1/uxrfarewell.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287351307-79PRPSGNDY8TQ0XGWB7V/uxrlol.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562287987899-3DOIWU43DFQ9AI5MDQ2J/uxrfarewellcake.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562395211034-2AZEKTMU7J5AMOEEE2ZU/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562339610885-PC0HPACVUTS5XIQ2OJNG/image-asset.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562130024118-QD1ZGB4HQD7PLFJK8PA2/UXR1.jpeg Work UX Research team after getting ice cream at Emeryville Public Market https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/ee9326e5-602b-44a9-b59c-36d4f3c16408/eBay_logo.png Work - About UX Research at ZapLabs UX Research at ZapLabs: Past, Present and Future. This article was published on LinkedIn and ZapLabs blog in 2018. https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286435858-WRIIB0EKBYJANMD16ZRF/UX+Research+%40+Zap1.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286443003-3DMGS5WO21P4WRYY4MHW/UX+Research+%40+Zap2.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562286442951-I40MNOEJQKQ4F3ZA1BMN/UX+Research+%40+Zap3.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562339046345-UTTIVST7S2E2046HHA2B/fieldvisit.jpg Work Field visits were a great way for product teams to meet agents, see the offices and learn about their day to day firsthand https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562296329227-TCX7GR37KKQA3ZR5BV8L/UXR+Areas+of+focus.png Work Part of a document describing UX Research involvement at ZapLabs https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1695059949127-TK8ZEZI4Q467KZJM8CX6/image-asset.jpeg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562175171017-ALOYXXCOYNEPXJUQC4FL/GlglStudy2.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562176045146-P6MU4ADVFAPF5AYOUWRH/UXRimg.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562176045146-P6MU4ADVFAPF5AYOUWRH/UXRimg.jpg Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1425874660488-5X1WODWHJAEZ5UWNC8YW/coachingwill_thumbnail.png Work https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1425874682732-ZVHP9SUDXYUHQLSBUK95/seltron_thumbnail.png Work https://www.klarapelcl.com/about daily 0.75 2023-09-01 https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562033367702-MQQ3HPMA594GGBWQITHD/Klarapic.jpg About https://www.klarapelcl.com/projects-volunteering daily 0.75 2023-09-19 https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562194767272-B9Q6RLZWA4L1N1V99EKM/AirHelp.png Projects https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562284648860-LRKO0O1RON1PT3O0U7I5/peerlibrary_thumbnail.jpg Projects https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/86291124-5012-461e-b3ef-656064895056/UXPA+2023+Conference+Learnings+%281%29.png Projects - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562220063268-VU1YV8G1KH2IUT4YPSKM/spaceunicorn.png Projects https://images.squarespace-cdn.com/content/v1/53f4efd9e4b071642b51aac8/1562193582984-8LYGBNW0YRYBIPUIDYNG/redux_video.png Projects